Frequently Asked Questions

Need help?

How can I contact customer support?

You can reach our customer support team by visiting the Contact page or sending an email to our support team at support@pupiye.com.

Where do you ship to?

We ship exclusively to Australia, United Kingdom, United States and Canada.

What are the shipping costs?

We do not charge shipping costs. Shipping is therefore always FREE.

How long will it take to get my orders?

Below are the estimated delivery times for all packages:

Order cutoff time: 5:00 PM (AEST) Australian Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 6 to 12 business days (Monday to Friday).

Estimated delivery time: 7 to 16 business days. For more details, please read our Shipping Policy here.

Is my payment data safe with you?

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

What payment method do you accept?

We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard, and American Express. We also support payments through Apple Pay, Google Pay, and SHOP pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout. You can read our Payment Policy here.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Pupiye's Terms of Service here or Privacy Policy here. You can also read our Payment Policy here.

The estimated delivery time has expired. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. If you have not received anything 3 days after the expected delivery time, please contact us via our Contact Us page.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 30 days after the purchased item has been delivered to you. You can read our Return & Refund Policy here.